STORE POLICY

At 32 BONE, we strive to provide you with exceptional and unique handmade art pieces. However, if you find yourself unsatisfied with your purchase, we have established a comprehensive return policy to ensure your convenience and satisfaction.

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1. Eligibility for Returns:
We accept returns on art handmade pieces within 15 days from the date of delivery. To be eligible for a return, the item must be in its original condition, undamaged, and accompanied by the original receipt or proof of purchase.

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2. Non-Returnable Items:
Certain items are exempt from our return policy, including custom-made artworks and personalized pieces. Additionally, items that have been damaged or altered post-purchase are not eligible for return.

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3. Return Process:
To initiate a return, please follow these steps:

Contact our customer support team at "art.32bone@gmail.com to request a return and receive a Return Authorization Number (RAN).
Pack the item securely in its original packaging to prevent damage during transit.
Include a copy of the original receipt or proof of purchase along with the RAN inside the package.
Ship the package to [The address we will provide you by e-mail]. Customers are responsible for return shipping costs.
4. Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via the original payment method within [3-5] business days.

5. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:
In the unfortunate event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

7. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us:
If you have any questions or concerns regarding our return policy, please reach out to our customer support team at [customer support art.32bone@gmail.com].

Please note that this return policy is subject to change and may be updated without prior notice. It's recommended to review our policy before making a purchase.

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Thank you for choosing 32 BONE. We value your satisfaction and are committed to ensuring a smooth and transparent return process for our valued customers.